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Showcasing BT’s contact centre solution

Screenshot of BT's video animation focusing on BT being able to transform your contact centre experience

A market leading cloud-based contact centre solution

BT has a proven track record as a trusted transformation partner for contact centres across numerous industries for over 20 years. They provide a market leading cloud-based contact centre solution that blends the best of human touch with AI technology to deliver a personalised experience that exceeds customer expectations and increases business agility.

They asked us to create a video animation explaining the solution to share at an upcoming global event. The video needed to highlight their multi-faceted technical solution in an easy to digest format that would capture people’s attention.

Screenshot of BT's video animation focusing on BT being a global contact centre solutions integrator

Collaborative working at pace

We worked closely with the BT team to capture their vision for the video. We did this through interview calls before drafting a script. Once the script was approved, we liaised with a voiceover agency to bring it to life and our designers to visualise it into a comprehensive storyboard. Due to the tight timescales, it was essential that each stage of the script and animation was approved by BT before moving onto the next step. This close collaboration, and our proactive communication, meant we hit the strict deadline necessary for the video to be ready ahead of BT’s global event.

A great result

We met the video’s tight deadline and through clear communication got it right first time. BT were delighted with the result, able to successfully showcase their contact centre solution at their global event and we received great feedback.

Proactive communication
Delivered to a tight deadline
Effective collaboration
“It has come out very well, sleek and absolutely spot on! Thank you and the team. You have been fantastic to work and collaborate with and great at understanding our requirements and situation. Keen to work with you on more.”
“Thanks for delivering this video on time. It will go live later today during our global event. It’s been great working with you, and we’ll do more together, I’m sure.”
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