Storytelling is part of who we are. It’s been around for millennia as folklore, old wives’ tales, cave paintings, ancient scripts, poetry and song. Stories have a powerful, innate purpose. Not only do they entertain and enthral and create a sense of community, but they're a survival tactic. These nuggets of wisdom are used to pass down vital knowledge from generation to generation. And so, story forms the basis of religion, philosophy, art (books, film, paintings, music) and the fabric of society in general.

Interestingly too, stories often carry a warning or a moral. They teach us important lessons. The most effective storytelling speaks to our needs, desires and weaknesses. It grabs the audience’s attention and taps into our emotions. As an exciting story unfolds, it takes the reader on a journey. It activates our imagination, encouraging us to guess what is coming next.

These are some of the features of the ancient art of storytelling that make it a compelling and effective medium to connect with your audience.

Resonating on a personal level

Stories invite us to identify with characters or aspire to be like them. Take, for example, the personal journey that rock climber Shauna Coxsey documents through her social media as she recovers from a knee injury. She has a huge following, with thousands of people cheering her on, admiring her courage and empathising with her pain. It’s easy to feel connected to her even if you’ve never met her. Her struggle feels real and her words are authentic. Her followers engage with what she's saying and many even try out her recovery tips.

Identifying with characters or situations in stories like this builds a bond and develops trust. It elicits an emotional rather than logical response, inspiring the reader and sticking in their memory. This is undoubtedly a factor behind the rising popularity of influencer marketing.

Giving structure and narrative

The best way to structure your ‘story’ when writing content is similar to structuring a plot line: start with setting the scene, then introduce a challenge or some kind of tension and explore this. Finally, explain the solution and come to a resolution. You may have seen a plot line represented visually as a peaked graph with climax – this kind of structure keeps the reader engaged and excited.

By starting with the challenge and then introducing a resolution, you are compelled to focus on the audience and their needs, rather than immediately writing about how great your product/service/brand is, which can turn people off.

Providing a greater sense of purpose

One final aspect to storytelling which appeals to our collective consciousness is the idea of belonging – being part of a bigger narrative. Donald Miller, author of Building a Story Brand, explains “brands that give customers a voice in a larger narrative add value to their products by giving their customers a deeper sense of meaning”. He uses Tesla as an example, one of the most talked about brands of the 2020s. They don’t just offer their customers a car, they invite them to be part of something bigger, a futuristic sci-fi style narrative that focuses on saving the environment through new technology.

Weaving a story that positions the audience as part of a greater and united cause gives purpose and meaning to what you are saying. Words by themselves only have so much impact, it’s the story you tell with them that will leave a lasting impression.

If you think you need some more storytelling pointers or you’d like some support creating content, please get in touch.


Can’t decide what to eat at a restaurant? Not sure what colour to paint the living room? Torn about which movie to watch tonight? Indecision is part of life, and for most of us, it’s not a significant consideration. But what happens when it’s a potential customer who’s wavering on whether to enlist your services?

When you’re dealing with a prospect who’s grappling with uncertainty, the right marketing is key to helping them commit to a purchase. Carefully crafted marketing messages, deployed as part of a campaign that systematically reinforces and builds on these, are key. In this blog post, we’ll unpick some of the science around indecision, and look at powerful, proven ways marketing can help people overcome it.

Defining indecision

Starting with the basics, if a customer’s facing indecision, they’re experiencing a type of chronic procrastination that happens when someone has to make a choice. Overwhelmed by the number of options or the nuances of just a few choices, people typically end up either spiralling into extensive research or simply putting the impending decision out of their mind. At this point, the individual reaches a stalemate, unable to make a call and move forward.

Driving indecisive audiences towards decisive actions

Indecision isn’t all bad. There’s a growing body of evidence that suggests indecisive people are less likely to be swayed by confirmation bias. That means that, rather than favouring pieces of information that support their previously held views, they’re better at taking the information presented to them and weighing this up to make a more balanced decision. They’re also more likely to be perfectionists – and therefore scared of making a ‘bad’ or ‘wrong’ decision.

These traits can be a win for marketers. One of the most common methods that indecisive people use to come to a decision is to consider their goals and the pros and cons of various options. Armed with this insight, you can gear your marketing to help them out. Prioritise concrete information that sets you apart from your competition and highlight the ways that you help customers to reach typical goals in their industry. Use stats, facts and clear language and deliver these at regular intervals to keep momentum behind the decision-making process.

Keeping things fresh for the future

Another useful insight to have up your sleeve when marketing to indecisive customers is that people typically experience greater satisfaction if they “choose the action that represents a change, rather than continuing the status quo”. New products, services, versions and additions to your current offering can all help to replicate this feeling of change and progress – meaning current customers don’t have to move on to another B2B relationship to keep things fresh. It’s vital your marketing capitalises on this by regularly updating messaging, highlighting additional benefits and drawing attention to new uses in the marketplace.

Keeping marketing engaging and persuasive – even for the most indecisive audience members – is at the heart of what we do here at asabell. We’d love to speak with you about how we can help ensure your marketing is successful, so please get in touch with one of the team to find out more.